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Discussion topic: By phone

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This message was authored by: cessie

Message posted on ‎02 Feb 2026 11:47 AM

By phone

How to connect by cordless phone to white sky router 

 

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Superuser
This message was authored by: GD1

Message posted on ‎02 Feb 2026 12:57 PM

Re: By phone

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@cessie  You need to connect the base station phone cable that was previously plugged into a wall socket into the back of the hub UK Phone port.

Like you I'm a customer here, Sky Employees are clearly identified as such.
43" Glass TV & Puck Whole Home
Please note I only provide help on the main forums and not via PM, PM's are switched off.




Samsung 75" 4K TV, Sky Glass Gen 2 55", Sky Stream, Sky 1Gig FTTP Broadband, Three 5G Broadband (Backup), Sony 7.1 AV Receiver, Technisat MultiSat receiver.
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Message posted on ‎02 Feb 2026 01:02 PM

Re: By phone

I have done that but still saying searching or unavailable 

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This message was authored by: GD1

Message posted on ‎02 Feb 2026 01:04 PM

Re: By phone

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@cessie  Is there a voice light on the hub?  Is it lit up?  Have you just had the service installed/upgraded today?

Like you I'm a customer here, Sky Employees are clearly identified as such.
43" Glass TV & Puck Whole Home
Please note I only provide help on the main forums and not via PM, PM's are switched off.




Samsung 75" 4K TV, Sky Glass Gen 2 55", Sky Stream, Sky 1Gig FTTP Broadband, Three 5G Broadband (Backup), Sony 7.1 AV Receiver, Technisat MultiSat receiver.
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Message posted on ‎02 Feb 2026 01:04 PM

Re: By phone

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@cessie 

When was you activation date? It's normal for the Sky Talk landline to not operate fully for 24+ hours after the broadband activation. 


▪️ I AM NOT A SKY EMPLOYEE ▪️
NOTE: I only provide help on the forum boards so Private/Direct Messaging is switched off
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Sky customer since 2001
with:
Sky Q | Sky Broadband | Sky Talk | Sky Mobile(s)
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Message posted on ‎02 Feb 2026 01:10 PM

Re: By phone

I have got the sky in about 7 months now and my phone was connected ok however I moved the modem from a shelf to a table and had to take leads out I am sure I put the leads back in the right way but the phone isn't connecting with the hub 

 

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Message posted on ‎02 Feb 2026 01:16 PM

Re: By phone

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@cessie  Can you take a photo of the back of the hub where the cables are and post here?

Like you I'm a customer here, Sky Employees are clearly identified as such.
43" Glass TV & Puck Whole Home
Please note I only provide help on the main forums and not via PM, PM's are switched off.




Samsung 75" 4K TV, Sky Glass Gen 2 55", Sky Stream, Sky 1Gig FTTP Broadband, Three 5G Broadband (Backup), Sony 7.1 AV Receiver, Technisat MultiSat receiver.
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