04 Feb 2023 08:18 AM
Hi
i have received a text from a mobile number saying I have you on the 7th coming and I have to reply KEEP to keep my appointment with you, I wanted to check with yourself first before I respond to it as it's a mobile number and doesn't come up with sky like my other text messages have from you ?
04 Feb 2023 08:24 AM
Posted by a Superuser, not a Sky employee. Find out more@Lillielouise
This is a customer helps customer forum. You aren’t addressing a Sky Customer Service agent here. Are you expecting a visit from a Sky or Openreach engineer?
04 Feb 2023 08:24 AM
Posted by a Superuser, not a Sky employee. Find out more@Lillielouise
This is a customer helps customer forum. You aren’t addressing a Sky Customer Service agent here. Are you expecting a visit from a Sky or Openreach engineer?
04 Feb 2023 08:26 AM
Yes, I wanted to know if the mobile number that's asking me to reply KEEP for my appointment on 7th or if it is you guys ?
04 Feb 2023 08:28 AM
Posted by a Superuser, not a Sky employee. Find out moreWe're customers here, so don't know, I'm afraid. If you've already booked an appointment on 7th, the likelihood is that it's genuine. It's most likely from the engineer, rather, than directly from Sky, hence the mobile number.
04 Feb 2023 08:31 AM
Posted by a Superuser, not a Sky employee. Find out moreAs I said, we are customers so it won't be from us guys (or girls). You haven't said why they're coming out. Anything show in in your orders?
https://www.sky.com/help/articles/track-sky-order
You could call Sky and ask them if you're still unsure.
04 Feb 2023 08:52 AM
Posted by a Superuser, not a Sky employee. Find out more
@Lillielouise wrote:
Yes, I wanted to know if the mobile number that's asking me to reply KEEP for my appointment on 7th or if it is you guys ?
I don't think there's much risk anyway in just sending a one word text message. It's not as though you're giving away any personal information.
04 Feb 2023 01:18 PM
Posted by a Superuser, not a Sky employee. Find out more@Lillielouise If you are expecting Openreach or Sky to be coming on this date then yes send the word " Keep ". I have had similar texts to do with Openreach.
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