2

This discussion topic has been answered Discussion topic: Broadband upgrade via Openreach

Reply
This message was authored by: jude001

Broadband upgrade via Openreach

Hello, wonder if you could help please?

Openreach will be here next week to roll out the broadband upgrade. I have broadband and phone with Sky. The phone is never used, only kept because we have the internet through the line.  Can we end the phone line contract when the new roll out to the house is completed?

Thsnk you  


Best Answers
This message was authored by: Mark39 Answer

Re: Broadband upgrade via Openreach

Posted by a Superuser, not a Sky employee. Find out more

@jude001 your broadband and phone services are bundled together, so you can't cancel one without also cancelling the other. However, there's no charge for the phone service providing you're not paying for a call package. If you have the Pay as you Talk default phone package you only pay for calls you make, so no calls = no charge. 

View this Answer within the discussion

Did this answer not help you?

Reply

All Replies

This message was authored by: Mark39 Answer

Re: Broadband upgrade via Openreach

Posted by a Superuser, not a Sky employee. Find out more

@jude001 your broadband and phone services are bundled together, so you can't cancel one without also cancelling the other. However, there's no charge for the phone service providing you're not paying for a call package. If you have the Pay as you Talk default phone package you only pay for calls you make, so no calls = no charge. 

Did this answer not help you?

Avatar for jude001
Level 1 icon
Topic Author
This message was authored by: jude001

Re: Broadband upgrade via Openreach

Thank you Mark.   That's really helpful 😊

Reply