BT/EE Phone Network Not Coonecting to Landline

[VarkGripper]

Having swithced from BT to Sky, external users on BT/EE landlines or mobiles get a mailbox message and fail to connect to our Sky Talk landline!

Other providers have no issue, Smarty, Sky or O2.

BT just say account closed and Sky help desk did not understand.

[Greenfingers001]

Hi there @VarkGripper, I’ve escalated your post to our Community Messaging team who will invite you to a private chat shortly and help you with this. 

Just look out for the colourful bubble to start the conversation.

Here's more information on how Community Messaging works - https://helpforum.sky.com/t5/Did-you-know/Escalating-a-post-to-a-Sky-expert/ba-p/3711147

[Addie15]

Update-We are closing this session now due to no further response within 48 hours. If you still need help, please let us know so we can re-escalate this for you. Thanks.

[VarkGripper]

Still happening, no BT  calls getting through to our landline.

[VarkGripper]

Still happening. No BT callers can get through to our landline!

[Mark39]

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@VarkGripper wrote:

Still happening. No BT callers can get through to our landline!

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You didn't complete the chat, so it was automatically closed after 48 hours. We can alert Sky again, if you wish, or the alternative is to call.