Apparently I am on a non-sky network

[Mark+Conn]

How can I get my master socket moved?

[Mark39]

Have you asked Sky about it?

[Mark+Conn]

Hi - it's Sky who told me that I'm on a non-sky network and so they can't do anything 

[Mark39]

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@Mark+Conn wrote:

Hi - it's Sky who told me that I'm on a non-sky network and so they can't do anything 

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I windered if that might be the case, hence me asking. Have you tried speaking directly with Openreach as they own the line to your home and the master socket? Let them know Sky can't help as the line is outside of their network, as they're bound to otherwise say refer to your service provider.

[Mark+Conn]

Hi thanks, but I've contacted Openreach as well this morning and they claim they are unable to deal with me directly and that the order needs to come from my provider.