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Discussion topic: No dialling tone on landline phone

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This message was authored by SuzyDog08 This message was authored by: SuzyDog08

No dialling tone on landline phone

Existing landland which was working perfectly, now I cannot get any dialling tone.  I tried the servce checker (all other services e.g. broadband are ok), I tried plugging in a new phone, I tried removing the filter, I even tried plugging it into the sky box.  Nothing has worked.  I want to avoid having to actually phone Sky.  I looked through smilar posts but no one seems to have an answer.  Any help would be much appreciated.

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This message was authored by GD1 This message was authored by: GD1

Re: No dialling tone on landline phone

Posted by a Superuser, not a Sky employee. Find out more

@SuzyDog08  I've escalated your post via the community chat. This link explains how it works https://helpforum.sky.com/t5/Did-you-know/Escalating-a-post-to-a-Sky-expert/ba-p/3711147#M1014

Keep an eye out for an invite or blue chat bubble.

When the blue bubble does appear you have 48 hours to respond or it will be automatically closed.

Be reassured the email & message is from Sky and your details are safe and secure.
If you are using Safari please make sure that Hide IP Address is not checked in order to see the blue bubble. If you are having trouble finding this to check the settings, use another browser such as Firefox, Chrome etc.

I would also recommend that if not already on, that you turn email/private message notifications on to avoid missing any alerts

Like you I'm a customer here, Sky Employees are clearly identified as such.
43" Glass TV & Puck Whole Home
Please note I only provide help on the main forums and not via PM, PM's are switched off.

This message was authored by dmy24 This message was authored by: dmy24

Re: No dialling tone on landline phone

Hi there, I will escalate this to our community chat for you. Please look out for an email or chat bubble. We look forward to speaking to you 🙂 

This message was authored by Tom-W19 This message was authored by: Tom-W19

Re: No dialling tone on landline phone

Posted by a Sky employee

Hi SuzyDog08

 

An invite was sent but there was no response within 48 hours so it has automatically closed.

If you still need help with this please let us know by posting on the forum again and we will get it escalated through to us.

Thanks
Tom
SuzyDog08
Topic Author
This message was authored by SuzyDog08 This message was authored by: SuzyDog08

No dialling tone on landline

Existing landland which was working perfectly, now I cannot get any dialling tone. I tried the servce checker (all other services e.g. broadband are ok), I tried plugging in a new phone, I tried removing the filter, I even tried plugging it into the sky box. Nothing has worked. I want to avoid having to actually phone Sky. I looked through smilar posts but no one seems to have an answer. Any help would be much appreciated.

This message was authored by GD1 This message was authored by: GD1

Re: No dialling tone on landline

Posted by a Superuser, not a Sky employee. Find out more

@SuzyDog08  I have merged your post to this existing thread that is discussing the same issue, a new thread isn't required.

 

I've re-escalated your post via the community chat. This link explains how it works https://helpforum.sky.com/t5/Did-you-know/Escalating-a-post-to-a-Sky-expert/ba-p/3711147#M1014

Keep an eye out for an invite or blue chat bubble.  Please note if you don't engage with the chat it will be closed again.

When the blue bubble does appear you have 48 hours to respond or it will be automatically closed.

Be reassured the email & message is from Sky and your details are safe and secure.
If you are using Safari please make sure that Hide IP Address is not checked in order to see the blue bubble. If you are having trouble finding this to check the settings, use another browser such as Firefox, Chrome etc.

I would also recommend that if not already on, that you turn email/private message notifications on to avoid missing any alerts

Like you I'm a customer here, Sky Employees are clearly identified as such.
43" Glass TV & Puck Whole Home
Please note I only provide help on the main forums and not via PM, PM's are switched off.

This message was authored by Daniel0210 This message was authored by: Daniel0210

Re: No dialling tone on landline

Posted by a Superuser, not a Sky employee. Find out more

@SuzyDog08 

You didn't participate in the chat invite that was offered. Would you like me to re escalate your issue to Sky?


▪️I AM NOT A SKY EMPLOYEE ▪️
Sky customer since 2001
with: Sky Q | Sky Superfast Broadband | Sky Talk | Sky Mobile
NOTE: I only provide help on the forums and NOT via PM
This message was authored by Greenfingers001 This message was authored by: Greenfingers001

Re: No dialling tone on landline

Posted by a Sky employee

Hi there, I will escalate this to our community chat for you. Please look out for an email or chat bubble. We look forward to speaking to you 🙂 

This message was authored by Lisa-P1987 This message was authored by: Lisa-P1987

Re: No dialling tone on landline

Posted by a Sky employee

Update – We are still looking to help you SuzyDog08. If you need our support let us know and we can re-escalate to our chat team. Your invite has been closed now. Thanks 🙂

Thanks

Lisa - Sky Tech Team Expert
This message was authored by dmy24 This message was authored by: dmy24

Re: No dialling tone on landline phone

Update – Thanks for chatting to us. Unfortunately, there was no further response on the chat in 48 hours, we are still waiting to help you. If you need our support let us know and we can re-escalate to our chat team. Your chat has been closed now. Thanks 🙂   
 

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