sky + not working

[Col131]

initially thought it was just the rc not working.

Changed batteries

Used rc from other telly

Found that wasn't working either

Came back to original telly to see messgae: "Unsupported signal. Check your device output."

Any ideas anyone?

[Annie+UK]

You have posted in the Sky+ forum, do you have Sky+? as that description does not describe a Sky+ error 😞

[Mark39]

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@Col131 wrote:

Came back to original telly to see messgae: "Unsupported signal. Check your device output."

Any ideas anyone?

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That's a TV error message, not Sky. Try turning off your TV at the plug for 30 seconds or so,

[Col131]

Thanks for advice, but didn't work!

TV in kitchen is saying:

"Mode not supported

HDMI 1

Resolution not supported. Change the resolution9of the external device."

Anyonee got any ideas on how to resolve this, please?

[Col131]

Yes, it is SKY + that I have.

As both TVs have been affected, I was assuming SKY + as rhe common denominator.

[Mark39 · Accepted solution]

Try switching both your TV and your Sky box off at the plug for 4 minutes. Failing that you may need to consult your TV manual.

I'm assuming you have Sky+ (where you've posted) as you haven't posted otherwise.

[Col131]

OK, I'll try that....although its both TVs, so assumed Sky as common denominator. And yes, it is Sky + I have.

Thanks and I'll let you know either way!

[Col131]

Thanks to both people who replied - problem has been resolved!  Think the Sky + box may be on the way out as this is the second problem in the past two weeks.

Thanks again and Happy New Year when it comes!

[Exiled-in-HH]

It is time switch off your Sky+ SD box and get a Sky+ HD box or Sky Q🤔

[GeorgeDrever]

Sky TV not working

Friend did his best for nothing

dish ok

no cnnection

Tried switching off and on still nothing

[GeorgeDrever]

Screen says no satellite signal 

[GeorgeDrever]

Nothing to reply to?

[caesarome]

How do you know the dish is ok because if it has moved ever so slightly it can cause issues with the signal. If you have also checked the cables then you will need to contact a local company to come out and look at it as Sky no longer do home visits for Sky+ boxes.

[Annie+UK]

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@GeorgeDrever wrote:

Screen says no satellite signal 

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Please Note: Sky+ is now a legacy service that Sky are winding down

"No Satellite Signal" is an error generated by your Sky box, it has nothing to do with broadband (Internet connectivity) and usually indicates an issue with one or more of the following:

• The Dish is misaligned (not all transponders are getting through, thus some channels may be affected and others not)
• The Tuners in the sky box
• The input sockets on the Sky box
• The plugs on the cables
• The cables themselves
• The Sockets on the dishes LNB
• The dishes LNB has gone faulty for the connections the box is using
• You have plugged your Sky+ box into a dish that is only compatible with Sky Q

You may have to call out a local satellite installer, unless you have Sky Protect insurance, to check/fix your system, another option is to move to Sky Q, as during the move all issues will be resolved as part of the install, there is also the option of Sky Glass or Sky Stream, if you want to move away from satellite TV and use the Internet