Technical fault 11-272

[Ccdb]

Did anyone find out how to fix technical fault 11-272 other than disconnecting and rebooting everything. Tried that still can't download sky channels same message comes up FAILED technical fault 11-272 

[Lisa-P1987]

Hi there Ccdb, I’ve escalated your post to our Community Messaging team who will invite you to a private chat shortly and help you with this. 

Just look out for the colourful bubble to start the conversation.

Here's more information on how Community Messaging works - https://helpforum.sky.com/t5/Did-you-know/Escalating-a-post-to-a-Sky-expert/ba-p/3711147

[Madsforit]

I've got the same issue - phoned and they said there was going to be a fix soon but still not working - and now can't download BBC either - says there's a problem with my broadband. There isn't!

[Lisa-P1987]

We are still looking to help you Ccdb. If you need our support let us know and we can re-escalate to our chat team. Your invite has been closed now. Thanks

[Madsforit]

Can you help me, @Lisa-P1987, or do I have to start a different thread? I have the same issue.

[Kirsty+S27]

Hi @Madsforit 

There is an on going issue affecting sky + boxes - see thread here. 

Thank you. 

[Ridefast0]

In case it helps anybody, I solved that exact problem by updating my router software. If that is not practical, a new router might be necessary for a fix.