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Discussion topic: sky TV not working

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This message was authored by: SteveRule

Message posted on ‎05 Jul 2026 05:39 PM

sky TV not working

My tv is not working, there is a message saying no signal being received. 
I have rebooted and also unplugged and restarted, this has not worked. 

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Avatar for GD1
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This message was authored by: GD1

Message posted on ‎05 Jul 2026 05:42 PM

Re: sky TV not working

Posted by a Superuser, not a Sky employee. Find out more

@SteveRule  "No Signal" is a TV message denoting possibly you're not on the correct HDMI input

 

 

Like you I'm a customer here, Sky Employees are clearly identified as such.
43" Glass TV & Puck Whole Home
Please note I only provide help on the main forums and not via PM, PM's are switched off.




Samsung 75" 4K TV (Satellites 28E,19E & 13E), Sky Glass Gen 2 55", Sky Stream, Sky 1Gig FTTP Broadband, Three 5G Broadband (Backup), Sony 7.1 AV Receiver, Technisat MultiSat receiver.
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This message was authored by: SteveRule

Message posted on ‎05 Jul 2026 05:44 PM

Re: sky TV not working

This is a sky message, it is the correct HDMI

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This message was authored by: Mark39

Message posted on ‎05 Jul 2026 05:48 PM

Re: sky TV not working

Posted by a Superuser, not a Sky employee. Find out more

@SteveRule 'No signal' is not a Sky message. Does it actually say 'no satellite  signal '?

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Message posted on ‎05 Jul 2026 06:19 PM

Re: sky TV not working

Yes

some channels worked and others didn't, now nothing works. 

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This message was authored by: Mark39

Message posted on ‎05 Jul 2026 06:44 PM

Re: sky TV not working

Posted by a Superuser, not a Sky employee. Find out more

@SteveRule the cause is most likely a fault with your dish or cables. Unfortunately Sky no longer provide engineer support for Sky+ equipment unless you have Sky Protect, so you'll need to contact a local satellite engineer to take a look.

Alternatively now might be a good time to consider upgrading to Sky Q. Any dish or cabling issues will be addressed as part of the Sky Q installation at no additional cost to you.

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