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Discussion topic: sky TV not connecting
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This message was authored by: nigel7
Message posted on 20 Sep 2023 06:02 PM
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sky TV not connecting
i have 2 TVs with 2 sky boxes. one of them has not been able to connect since yesterday. thr broadband connection says it has been unsuccessful and m 1 TV, though it had connected fine on the other TV/box, so it's not the broadband connection. I'm on hold to customer services atm, but wondered if anyone had any ideas? thanks
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This message was authored by: Mark39
Posted by a Superuser, not a Sky employee.
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Message posted on 20 Sep 2023 07:40 PM
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Re: sky TV not connecting
Turn both your Sky box and your broadband router off at the plug. Wait 30 seconds before restarting your router and another 4 minutes before starting your Sky box. Then see if they connect.
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