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Discussion topic: sky TV not connecting

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This message was authored by: nigel7

sky TV not connecting

i have 2 TVs with 2 sky boxes. one of them has not been able to connect since yesterday. thr broadband connection says it has been unsuccessful and m 1 TV, though it had connected fine on the other TV/box, so it's not the broadband connection. I'm on hold to customer services atm, but wondered if anyone had any ideas? thanks

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This message was authored by: Mark39

Re: sky TV not connecting

Posted by a Superuser, not a Sky employee. Find out more

Turn both your Sky box and your broadband router off at the plug. Wait 30 seconds before restarting your router and another 4 minutes before starting your Sky box. Then see if they connect.

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