0

Discussion topic: no signal to lounge sky box,ok upstairs.

Reply
This message was authored by richo3 This message was authored by: richo3

no signal to lounge sky box,ok upstairs.

Hi,

Coming back of hoilday we found the downstairs sky+ box not getting a signal,the box upstairs works fine,i switched the boxes over and its due tothe signal.My contact switched over while i was away and iam thinking that sky switched of my multiroom,any one else had this issue?

Reply

All Replies

This message was authored by Annie+UK This message was authored by: Annie+UK

Re: no signal to lounge sky box,ok upstairs.

Posted by a Superuser, not a Sky employee. Find out more

"No Signal" is an error generated by your TV indicating that it cannot find a device on the current input, check the correct input for your Sky box is selected

 

"No Satellite Signal" is an error generated by your Sky box, it has nothing to do with broadband (Internet connectivity) and usually indicates an issue with one or more of the following:

• The Dish is misaligned (not all transponders are getting through, thus some channels may be affected and others not)
• The Tuners in the sky box
• The input sockets on the Sky box
• The plugs on the cables
• The cables themselves
• The Sockets on the dishes LNB
• The dishes LNB has gone faulty for the connections the box is using
• You have plugged your Sky+ box into a dish that is only compatible with Sky Q

 

Please Note: Sky+ is now a legacy service that Sky are replacing with their newer services: Sky Q (all issues will be fixed during a Sky Q install), Sky Glass and Sky Stream

You may have to call out a local satellite installer, unless you already have Sky Protect insurance, to check/fix your system, another option is to move to Sky Q, as during the move all issues will be resolved as part of the install, there is also the option of Sky Glass or Sky Stream, if you want to move away from satellite TV and use the Internet

Annie( I am Neurodivergent ) - Sky Plus FAQ - Sky Stream FAQ
This message was authored by Exiled-in-HH This message was authored by: Exiled-in-HH

Re: no signal to lounge sky box,ok upstairs.


@richo3 wrote:

Hi,

Coming back of hoilday we found the downstairs sky+ box not getting a signal,the box upstairs works fine,i switched the boxes over and its due tothe signal.My contact switched over while i was away and iam thinking that sky switched of my multiroom,any one else had this issue?


Have you checked your past present and future bills in mysky to check your subscriptions?

=============•===========
This message was authored by Mark39 This message was authored by: Mark39

Re: no signal to lounge sky box,ok upstairs.

Posted by a Superuser, not a Sky employee. Find out more

@richo3 wrote:

Hi,

Coming back of hoilday we found the downstairs sky+ box not getting a signal,the box upstairs works fine,i switched the boxes over and its due tothe signal.My contact switched over while i was away and iam thinking that sky switched of my multiroom,any one else had this issue?


Even if they had, you'd still get a signal to the downstairs box. It would just say you need to upgrade if you tried to watch a channel that's not free to air. It's most likely a dish/cable issue as @Annie+UK posted.

Reply

Was this discussion not helpful?

No problem. Browse or search to find help, or start a new discussion on Community.

Start a new discussion

On average, new discussions are replied to by our users within 100 minutes

New Discussion