continued viewing card pairing failure

[Rambo65]

I've been trying to pair my viewing card to a new box to me. I've done all the box prompts, the system recognizes the card, starts the pairing process but never completes. I ran it all night & it still didn't pair. I've unplugged, reinitialized with card out & it still will not pair. I've wipe the card, no effect. I can view my package but I can't record them or on-demand either. that sky assistant is less (removed) useless & only frustrates you. these nowhere I can find to contact a real person to sort what should be not that big a deal. I've being trying to pair the bloody card for days now with zero return!. (removed)

Does any one know how to fix this?

MODERATOR NOTE: Inappropriate content removed.

[nigea99]

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@Rambo65 wrote:

I've been trying to pair my viewing card to a new box to me. I've done all the box prompts, the system recognizes the card, starts the pairing process but never completes. I ran it all night & it still didn't pair. I've unplugged, reinitialized with card out & it still will not pair. I've wipe the card, no effect. I can view my package but I can't record them or on-demand either. that sky assistant is less (removed) useless & only frustrates you. these nowhere I can find to contact a real person to sort what should be not that big a deal. I've being trying to pair the bloody card for days now with zero return!. (removed)

Does any one know how to fix this?

MODERATOR NOTE: Inappropriate content removed.

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hi @Rambo65 

If this is a SKY HD box then I am afraid you won't be able to pair it to any box it was not paired with last October

[Rambo65]

Thanks for that. Good to know. Their way of making upgrade for more money!

[BenSl]

I have not changed my box and it is still asking me to re-pair. Can't find our how. Any help welcome

[Laing1]

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@BenSl wrote:

I have not changed my box and it is still asking me to re-pair. Can't find our how. Any help welcome

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@BenSl if you have a Sky Q box 

You can try refreshing your viewing card by pressing home > settings > system info > viewing card number > setup > viewing card setup press select to trigger a callback don't worry nothing to do with your phone its only Sky's terminology this will be done over the internet 

[BenSl]

Thanks but no Sky HD+ or +HD or whatever it is. Not Q

[Chodley]

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@BenSl wrote:

Thanks but no Sky HD+ or +HD or whatever it is. Not Q

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Still have a phone line attached?

[BenSl]

Never did, no need for it

[Chodley]

Ah did the HD box use an internet connection for pairing? I forget now.

[BenSl]

No not that either. Never used on demand or anything, just live sport and whatever's on, otherwise I'll do somethng else and frankly my viewing habits (not that there's anything shameful) are nobody else's business! First pairing was on Sky site then I have just left it to its own devices and it's been fine. Which is what I pay for, frankly

[Mark39]

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@BenSl wrote:

I have not changed my box and it is still asking me to re-pair. Can't find our how. Any help welcome

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You'll have to call.

[Chodley]

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@BenSl wrote:

No not that either. Never used on demand or anything, just live sport and whatever's on, otherwise I'll do somethng else and frankly my viewing habits (not that there's anything shameful) are nobody else's business! First pairing was on Sky site then I have just left it to its own devices and it's been fine. Which is what I pay for, frankly

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Well I don't know why it needs re-pairing but  I'm 99% sure pairing is an online process as it has to check the encryption shenanigans against a live service. afaik it's not possible to do it without some sort of connection.

Good luck with that "avoiding the whole data economy" thing.

[Mark39]

@Chodley you're right, the New Install option on Sky+HD boxes carries out a card pairing process providing the box is connected to the Internet.

The stand alone pairing process via the Sky Help pages no longer works for Sky+ boxes (when I last looked, it just went round in circles without doing anything.  It might have been removed completely now). 

[BenSl]

Don't get me started ...

But you did. The data economy is mostly nonsense. The idea that it helps businesses target etc etc is pretty unproven. In the meantime it creates echo chambers on social media and invades privacy. Data protection rules are flouted or circuvented (who are these faceless people who decide they have a 'legitimate interest' in knowing what I'm looking at online?) all the while preventing sensible human contacts from happening (I can tell you some horror stories involving bereaved people being unable to find each other). It's utter, utter nonsense

[Chodley]

Oh I couldn't agree more. Utterly toxic with a few fringe benefits

but I don't think any of us can escape it, just have to learn to live with it.