06 Dec 2024 05:01 PM
First we couldn't get the remote to work so we checked wiring, switched Box on and off, changed batteries in remote, but now we can't get beyond the ' no connection' screen.
06 Dec 2024 05:11 PM
Posted by a Superuser, not a Sky employee. Find out more"No Signal" is an error generated by your TV indicating that it cannot find a device on the current input, check the correct input for your Sky box is selected
"No Satellite Signal" is an error generated by your Sky box, it has nothing to do with broadband (Internet connectivity) and usually indicates an issue with one or more of the following:
You may have to call out a local satellite installer, unless you already have Sky Protect insurance, to check/fix your system, another option is to move to Sky Q, as during the move all issues will be resolved as part of the install, there is also the option of Sky Glass or Sky Stream, if you want to move away from satellite TV and use the Internet
06 Dec 2024 05:46 PM
06 Dec 2024 05:49 PM
Posted by a Superuser, not a Sky employee. Find out moreYes, you can give Sky a call, but they may well tell you that your Sky box is obsolete and you need to upgrade to Sky Q or Stream.
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