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This discussion topic has been answered Discussion topic: Where is this weeks Star Trek Strange New Worlds on Sky+?

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This message was authored by: t4v

Where is this weeks Star Trek Strange New Worlds on Sky+?

This week's episode of strange new worlds hasn't appeared.  Will it? Please 


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This message was authored by: caesarome Answer

Re: Where is this weeks Star Trek Strange New Worlds on Sky+?

Posted by a Superuser, not a Sky employee. Find out more

@MikeSaunders @t4v @Teixeira @jonmango 

The missing episode is now available.

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This message was authored by: caesarome

Re: Where is this weeks Star Trek Strange New Worlds on Sky+?

Posted by a Superuser, not a Sky employee. Find out more

@t4v 

It isn't there for me either the people at Sky to contact about this are the Viewer Relations team and you can do so via this email address as they should reply to you about this  -  viewerR@sky.uk

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This message was authored by: jonmango

Re: Where is this weeks Star Trek Strange New Worlds on Sky+?

Me neither. Same with the last 2 episodes of Dexter Resurrection. This seems to be a common thing. I know it is free but you would think Sky would make sure the system is updated. We have paid for Sky Movies after all

This message was authored by: MikeSaunders

Why is episode six of Star Trek strange new worlds not on my sky hd box

I don't have them latest episode of strange new worlds on my sky+hd box when though it's been out for two days now. 

This message was authored by: MikeSaunders

Re: Where is this weeks Star Trek Strange New Worlds on Sky+?

I'm having the same issues too. I've emailed the response team but have not yet had a reply. 

This message was authored by: nigea99

Re: Why is episode six of Star Trek strange new worlds not on my sky hd box

Posted by a Superuser, not a Sky employee. Find out more

@MikeSaunders wrote:

I don't have them latest episode of strange new worlds on my sky+hd box when though it's been out for two days now. 


As you may have noted I have moved your post onto the existing discussion

 

BTW @Daniel0210 I think it is limited to SKY HD boxes - S3 E6 was available via the P+ app on Thursday as expected

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This message was authored by: t4v

Re: Where is this weeks Star Trek Strange New Worlds on Sky+?

My reply from Sky:

 

Thank you for your email regarding Star Trek: Strange New Worlds on Paramount+.

 

In regards to missing episodes, we have escalated this to the provider and trust that it will be resolved as soon as possible.

 

As the content is not owned or operated by Sky nor do we own or operate Paramount+ we cannot offer a timescale to this being resolved.

 

Not all content from Paramount+ will be made available on Sky+ and to take advantage of the full catalogue on the Paramount+ App, you can upgrade to a newer system that supports Apps.

This message was authored by: MikeSaunders

Re: Where is this weeks Star Trek Strange New Worlds on Sky+?

Yes, I just got the same one.... So get the paramount+ plus app or experience problems....

This message was authored by: jonmango

Re: Where is this weeks Star Trek Strange New Worlds on Sky+?

In other words they are trying to upsell to Sky Q

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This message was authored by: t4v

Re: Where is this weeks Star Trek Strange New Worlds on Sky+?

Even if I wanted to upgrade to SkyQ I can't as my mother has Alzheimer's and can only barely use Sky+ so I can not risk complicating things with a new system

This message was authored by: MikeSaunders

Re: Where is this weeks Star Trek Strange New Worlds on Sky+?

I'm going to try seeing up the app on my fire stick later. See if I can log in using the info from sky. I'll keep you advised. The episode still hasn't appeared as of yet. 

 

This message was authored by: Teixeira

Re: Where is this weeks Star Trek Strange New Worlds on Sky+?

Only reason I kept sky cinema

This message was authored by: MikeSaunders

Re: Where is this weeks Star Trek Strange New Worlds on Sky+?

Update, I can't set up a normal paramount+ app with your sky HD account. The only TV partner listed is AppleTV. You can't use your email and password from your sky ID either. We are stuffed until paramount sort out the missing episodes. I tried resetting my skyHD box. That did nothing either.

This message was authored by: Mark39

Re: Where is this weeks Star Trek Strange New Worlds on Sky+?

Posted by a Superuser, not a Sky employee. Find out more

@MikeSaunders wrote:

Update, I can't set up a normal paramount+ app with your sky HD account. 


I'm afraid that's right. You get a cut-down version with Sky+ boxes, because they can't host apps. For the full Paramount+ experience you'd need to upgrade to Sky Q or
 Stream.

This message was authored by: caesarome Answer

Re: Where is this weeks Star Trek Strange New Worlds on Sky+?

Posted by a Superuser, not a Sky employee. Find out more

@MikeSaunders @t4v @Teixeira @jonmango 

The missing episode is now available.

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