This discussion topic has been answered Discussion topic: Viewing card not working

This message was authored by: Anonymous · ‎01 Aug 2025

Sky+HD box suddenly saying viewing card not authorised. Have followed instructions but cannot get back to the new install menu .

What am I doing wrong ?

This message was authored by: Mark39 · ‎01 Aug 2025

You're not doimg anything wrong. Have you previously ordered then cancelled Sky Q?

You'll need to give Sky a call to request a new Viewong Card.

This message was authored by: Mark39 · ‎01 Aug 2025

You're not doimg anything wrong. Have you previously ordered then cancelled Sky Q?

You'll need to give Sky a call to request a new Viewong Card.

This message was authored by: Annie+UK · ‎01 Aug 2025

Here are the New Install instructions

See question Q21 in my Sky Plus F⋅A⋅Q for New Install

I am Neurodivergent ❄ My F•A•Qs: Sky Glass ❄ Sky Stream ❄ Sky Go ❄ Sky Plus

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