@Cheesedoff33
Have you put in and perhaps cancelled an order for Sky Q, if so were you sent another viewing card because if so you should be able to use that. If you haven't you will have to contact Sky about this.
You will have to contact Sky about this so under “Need more help” should be the number to use:
https://www.sky.com/help
Or via the phone 150 is the free number to use from a phone that has a Sky mobile sim in it or Sky Talk phone.
Sky Assistant is also available 24 hours a day on sky.com/help with rapid responses.
You can also contact Sky via social media:
https://helpforum.sky.com/t5/Online-Apps-Email/Want-to-private-message-Sky/ba-p/4895295
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