Viewing Card not Authorised

[gary200866]

Message on screen says Viewing Card not Authorised. It has worked for Years and all payments are up to date.

[Mark39]

@gary200866 have you previously ordered Sky Q?

[gary200866]

Yes, and the Engineer refused to fit due to our Broadband being a company system

[Annie+UK · Accepted solution]

Your viewing card will have been automatically cancelled

If Sky sent you a new card then pair that to the Sky Plus box otherwise you need Sky to send you a replacement viewing card

[Mark39]

@gary200866 as @Annie+UK posted ypur Sky+ is automatically scheduled for cancellation at some future ti,e- which is what has happened now. Unfortunately the process isn't reversed if the Sky Q installation doesn't go ahead.

Sly may tell you they can't send you a new Card and you'll have to upgrade. To the best of our knowledge that's not the case.