Using Sky remote LG OLED TV

[Finwhale]

I have an LG OLED55 TV I have managed to set up the sky remote to control the TV bar works fine but if I try to turn off the tv I press the Sky remote off button but within 2-3 seconds the LG screen save comes back on, I therefore have to use the LG tv remote to turn off the tv. I have used set up on sky and input the correct tv model but it still won't turn off, only briefly. Anyone know if there is a workaround all other sky remote functions work but not to turn off the tv. 

[Greenfingers001]

Hi there, I have escalated your post to our Community Messaging team who will invite you to a private chat shortly and help you with this.  

Just look out for the blue bubble to start the conversation.

Here's more information on how Community Messaging works - https://community.sky.com/t5/Did-you-know/Escalating-a-post-to-a-Sky-expert/ba-p/3711147

[Finwhale]

Thanks I'll look out for the blue bubble will it appear here?

[caesarome]

---

@Finwhale wrote:

will it appear here?

---

Yes as explained in the link posted above for you to view it will appear a red/blue bubble at the bottom of this page.

[Tom-W19]

Hi Finwhale

A private chat was started but there was no response within 48 hours so it has automatically closed.

If you still need help with this please let us know by posting on the forum again and we will get it escalated through to us.