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Discussion topic: Unable to watch TV

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Faye8
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This message was authored by Faye8 This message was authored by: Faye8

Unable to watch TV

‎23 Jan 2024 01:45 PM

Hello - when we turn our TV on we can get the listings up but we are unable to click on anything at all. There is no preview screen in the corner it's just blue... TV guide is showing all the listings correctly and when we click on something to watch nothing happens.

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Mark39
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This message was authored by Mark39 This message was authored by: Mark39

Re: Unable to watch TV

‎23 Jan 2024 01:48 PM

Posted by a Superuser, not a Sky employee. Find out more

Check your signal strengths: Services > Settings > Signal

 

The white part of all four bars should be at least half way across.

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Annie+UK
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This message was authored by Annie+UK This message was authored by: Annie+UK

Re: Unable to watch TV

‎23 Jan 2024 01:51 PM

Posted by a Superuser, not a Sky employee. Find out more

Have you rebooted your Sky box? See Q01 in my Sky Plus FAQ

Note: I am Neurodivergent, Hardware: Sky+HD ❄ LG UHD TV ❄ Xbox Series X ❄ Amazon Fire HD
My Sky Frequently Asked Questions: Plus ❄ Glass / Stream
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