Unable to get Chanel 103

[Trevor72]

We have a sky + HD box and yesterday Chanel 103 stopped working. It says no signal but all of the other Chanel's work. 

[Annie+UK]

"No Satellite Signal" is an error generated by your Sky box, it has nothing to do with broadband (Internet connectivity) and usually indicates an issue with one or more of the following:

• The Dish is misaligned (not all transponders are getting through, thus some channels may be affected and others not)
• The Tuners in the sky box
• The input sockets on the Sky box
• The plugs on the cables
• The cables themselves
• The Sockets on the dishes LNB
• The dishes LNB has gone faulty for the connections the box is using
• You have plugged your Sky+ box into a dish that is only compatible with Sky Q

Please Note: Sky+ is now a legacy/obsolete service that Sky are replacing with their newer services: Sky Q (all issues will be fixed during a Sky Q install), Sky Glass and Sky Stream

You may have to call out a local satellite installer, unless you already have Sky Protect insurance, to check/fix your system, another option is to move to Sky Q, as during the move all issues will be resolved as part of the install, there is also the option of Sky Glass or Sky Stream, if you want to move away from satellite TV and use the Internet

[Buksie82]

I have the same issue all the channels work except ITV channel 103. But my ITV+1 channel 203 works fine.

[Mark39]

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@Buksie82 wrote:

I have the same issue all the channels work except ITV channel 103. But my ITV+1 channel 203 works fine.

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In that case, @Annie+UK's  post immediately before yours, applies to you too.

[Buksie82]

I thought that, but it just seems strange that only one channel of all the channels doesn't work. I spoke to sky operator and they say it's the viewing card but can't send me a new one.

[Daniel0210]

@Buksie82 
A misalignment is not necessarily something that will be visible to the naked eye and could only affect one or two channels.

[Buksie82]

Is it worth trying to re align the dish myself or maybe try to clean it a bit and see if it will make a difference?

[Daniel0210]

@Buksie82 

That might make it worse without the required equipment. 

[Mark39]

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@Buksie82 wrote:

Is it worth trying to re align the dish myself or maybe try to clean it a bit and see if it will make a difference?

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I agree with @Daniel0210, you can't accurately align it yourself without specialist equipment. Cleaning it won't help, I'm afraid.

[Buksie82]

I'll leave it alone until a sky engineer can come out.Thanks for the help, it's really appreciated. 

[Daniel0210]

@Buksie82 

As has already been explained Sky no longer support Sky+ and Sky+HD set ups so you'll have to arrange an independent satellite engineer at your own expense.

[Buksie82]

How much do they charge for a call out?

[Daniel0210]

@Buksie82 

That's something you'll have to discuss with them. 

[Sated1]

I get the same problem just on 103 whenever my iPhone 8 is on 4G. Screen pixalates or cuts sky satellite signal. As soon as I switch my phone to 3G or flight mode the problem stops. Doesn't happen on any other channel. 

[Mark39]

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@Sated1 wrote:

I get the same problem just on 103 whenever my iPhone 8 is on 4G. Screen pixalates or cuts sky satellite signal. As soon as I switch my phone to 3G or flight mode the problem stops. Doesn't happen on any other channel. 

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Presumably 4G interference affecting the frequency used by channel 103.