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Discussion topic: Sound but no picture

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Avatar for SueWils
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This message was authored by: SueWils

Message posted on ‎16 May 2026 02:20 PM

Sound but no picture

I get the menu screen all okay, but when i select a programme it goes to a black screen with sound only.  Have unplugged and reset but still the same problem.  Any ideas?

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Avatar for Annie+UK
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Superuser
This message was authored by: Annie+UK

Message posted on ‎16 May 2026 02:45 PM

Re: Sound but no picture

Posted by a Superuser, not a Sky employee. Find out more

What are your Signal Strengths/Qualities? Take a look at the link below:

 

See question Q11 in my Sky Plus F⋅A⋅Q for Signal Strengths/Qualities

I am Neurodivergent – My Sky FAQs ( Glass, Stream, Go & Plus )
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