Sky viewing cars needs pairing.

[Pauline89]

The message "your sky viewing card needs to be paired to your sky+HD box."  Has appeared on the screen.   I can't pair it.   I have tried various things from the quick fix help page.  

[Mark39]

Is this the same Sky box and Viewing Card that were in use last October?

[Pauline89]

Yes nothing has changed.  Just wouldn't work when I turned sky on

[Mark39]

@Pauline89 you'll have to give Sky a call, I'm afraid, of you can't pair them yourself. Don't let them tell you you'll have to upgrade- it's not correct. 

[Pauline89]

Thanks mark.   I will give them a call in the morning.  Any idea why it should need pairing ?

[Mark39]

None, I'm afraid. But we've seen it reported here before.

[Pauline89]

Really appreciate your help.   All the best.