0

Discussion topic: Sky tv viewing issues

Reply
This message was authored by: ScottPilk

Sky tv viewing issues

Good morning, we're currently struggling to watch recording and live tv. It's been like this for a few week now 

Reply

All Replies

This message was authored by: Mark39

Re: Sky tv viewing issues

Posted by a Superuser, not a Sky employee. Find out more

Welcome to the Sky Community 🙂 Just so you know, we're mainly customers here and it's unlikely that Sky will reply to you.

 

Tell us more about the problems you're having watching live TV and recordings. What's actually happening? Any error message?

 

Avatar for ScottPilk
Level 1 icon
Topic Author
This message was authored by: ScottPilk

Re: Sky tv viewing issues

Well we've had problems for over a week or so, but recordings are failing and we can't actually watch any live tv. It's like the dish has been disturbed but there's nothing blocking it 

This message was authored by: Daniel0210

Re: Sky tv viewing issues

Posted by a Superuser, not a Sky employee. Find out more

@ScottPilk 

As @Mark39 has asked, any error message coming up on your screen such as 'no satellite signal'? That would suggest your dish has become out of alignment and would need an engineer to rectify. 


▪️I AM NOT A SKY EMPLOYEE (undercover or otherwise)▪️
Sky customer since 2001
with: Sky Q | Sky Superfast Broadband | Sky Talk | Sky Mobile
NOTE: I only provide help on the forums and NOT via PM
This message was authored by: Mark39

Re: Sky tv viewing issues

Posted by a Superuser, not a Sky employee. Find out more

@ScottPilk highlight a failed recording in your Planner and press the i  button on your remote. The reason for failure will be displayed at the end of the programme summary on screen. What does it say?

Reply