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Discussion topic: Sky signal not receiving properly

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This message was authored by: Gemma1100

Sky signal not receiving properly

Hello, I'm based in EC1 in London and our signal has been interrupted since Saturday. Can someone help? 

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This message was authored by: Daniel0210

Re: Sky signal not receiving properly

Posted by a Superuser, not a Sky employee. Find out more

@Gemma1100 

Signal or satellite signal ~ they are different? 


▪️ I AM NOT A SKY EMPLOYEE ▪️
[I only provide help on the forum boards so Private/Direct Messaging is switched off]

▪️
Sky customer since 2001
with:
Sky Q | Sky Broadband | Sky Talk | Sky Mobile(s)
This message was authored by: Annie+UK

Re: Sky signal not receiving properly

Posted by a Superuser, not a Sky employee. Find out more

No Signal or No Satellite Signal?

 

"No Signal" is an error generated by your TV indicating that it cannot find a device on the current input, check the correct input for your Sky box is selected

 

See question Q23 in my Sky Plus F⋅A⋅Q for No Satellite Signal

 

"No Satellite Signal" is an error generated by your Sky box, it has nothing to do with broadband (Internet connectivity) and usually indicates an issue with one or more of the following:

 

The Dish is misaligned (not all transponders are getting through, thus some channels may be affected and others not)

 

  • The Dish is misaligned (not all transponders are getting through, thus some channels may be affected and others not)
  • The Tuners in the sky box
  • The input sockets on the Sky box
  • The plugs on the cables
  • The cables themselves
  • The Sockets on the dishes LNB
  • The dishes LNB has gone faulty for the connections the box is using
  • You have plugged your Sky+ box into a dish that is only compatible with Sky Q

Please Note: Sky+ is now a legacy/obsolete service that Sky are replacing with their newer services: Sky Q (all issues will be fixed during a Sky Q install), Sky Glass and Sky Stream

 

You may have to call out a local satellite installer ( at your own expense ), unless you already have Sky Protect insurance, to check/fix your system, another option is to move to Sky Q, as during the move all issues will be resolved as part of the install, there is also the option of Sky Glass or Sky Stream, if you want to move away from satellite TV and use the Internet

I am Neurodivergent – My Sky FAQs ( Glass, Stream, Go & Plus )
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