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Discussion topic: Sky remote not responding

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This message was authored by: Martincole

Message posted on ‎27 Jun 2026 11:09 PM

Sky remote not responding

No signal came up on my TV. I switched of and waited l switched back on Now all l have is Sky news.

I have changed batteries still get a red light on the remote. 

Not happy one bit now missing England game. I'm being charged for a service l can't use 

Disappointed customer

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Avatar for Mark39
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Superuser
This message was authored by: Mark39

Message posted on ‎27 Jun 2026 11:17 PM

Re: Sky remote not responding

Posted by a Superuser, not a Sky employee. Find out more

@Martincole what error message do you see when you try to change channel? Use the physical buttons on th box, if necessary 

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Superuser
This message was authored by: GD1

Message posted on ‎28 Jun 2026 12:59 AM

Re: Sky remote not responding

Posted by a Superuser, not a Sky employee. Find out more

@Martincole  Also Sky+, where you have posted, is a legacy system and is no longer supported by Sky, if the remote has failed you can purchase a replacement online or most electronic stores.

Like you I'm a customer here, Sky Employees are clearly identified as such.
43" Glass TV & Puck Whole Home
Please note I only provide help on the main forums and not via PM, PM's are switched off.




Samsung 75" 4K TV, Sky Glass Gen 2 55", Sky Stream, Sky 1Gig FTTP Broadband, Three 5G Broadband (Backup), Sony 7.1 AV Receiver, Technisat MultiSat receiver.
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