0

Discussion topic: Sky + relay box not working

Reply
Avatar for Harv8
Level 0 icon
What's this?
This message was authored by: Harv8

Message posted on ‎19 Dec 2025 06:46 AM

Sky + relay box not working

I have unplugged and restarted both the main control box and the signal relay box but still no signal to the second tv. The main box is working perfectly. The relay box is showing only 2 green lights. The middle light is out.

Report post
Post 1 of 3
157 Views
0 Likes
Reply
Reply

All Replies

Avatar for GD1
Level 16 icon
What's this?
Superuser
This message was authored by: GD1

Message posted on ‎19 Dec 2025 08:10 AM - last edited: ‎19 Dec 2025 08:14 AM

Re: Sky + relay box not working

Posted by a Superuser, not a Sky employee. Find out more

@Harv8 Are referring to a Multi room box or the magic eye device?

 

If it's a Magic eye you may be able to locate a 2nd hand one.

 

However, if any Sky+HD boxes (Main or Multi room) are not working then I'm afraid it's the end of that particular box as these are no longer supported by Sky, even if you obtained a 2nd hand replacement you would not be able to pair your viewing card to it.

Like you I'm a customer here, Sky Employees are clearly identified as such.
43" Glass TV & Puck Whole Home
Please note I only provide help on the main forums and not via PM, PM's are switched off.




Samsung 75" 4K TV, Sky Glass Gen 2 55", Sky Stream, EE FTTC Broadband, Three 5G Broadband (Backup), Sony 7.1 AV Receiver, Technisat MultiSat receiver.
Report post
Post 2 of 3
141 Views
0 Likes
Reply
Avatar for Mark39
Level 16 icon
What's this?
Superuser
This message was authored by: Mark39

Message posted on ‎19 Dec 2025 09:10 AM

Re: Sky + relay box not working

Posted by a Superuser, not a Sky employee. Find out more

@Harv8 there's no 'signal relay box' for Sky+ equipment. Do you have Sky Q and are you referring to a Sky Q,Mini box?

Report post
Post 3 of 3
121 Views
Reply
Reply