Sky plus box

[Geoffjacks]

My mother in law has got a sky plus box and every now and then the screen and sound go fuzzy , I have changed the hdmi cable , the tv is only a year old  and the signal is very good . 
The sky box is 9years old now so not sure what is going on with the channels .

any help would be much appreciated.

[Mark39]

It's very difficult to know what the issue is from your description, but given the age of the box, I wouldn't rule out hardware failure.

[Geoffjacks]

I did wonder if the sky box  is faulty , I've been trying to get in touch with Sky but I am still on hold .

thanks for your reply 

[nigea99]

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@Geoffjacks wrote:

I did wonder if the sky box  is faulty , I've been trying to get in touch with Sky but I am still on hold .

thanks for your reply 

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@Geoffjacks please be aware that the likely response from SKy will be to switch over to SKY Q which may not be the best option. 

Please see some notes I have put together just in case they may be useful:

SKY + to SKY Q 

[Mark39]

@Geoffjacks I agree with @nigea99 that Sky will almost certainly tell you you need to switch to Sky Q. If your MIL doesn't want to do that, have a look at used boxes available cheaply on ebay etc. Don't pay more than £30 or so, and look for a DRX890 or DRX895 model as they're the most recent (albeit still no later than 2015/2016).