Sky+ playback is not available. No recordings possible.

[BDH73]

Hi. One week ago, we lost the ability to watch anything on our planner, and recording stopped recording. 

I did a software update  - this hgave better experience, but the planner and recordings was the same message. 

Planner rebuild  - did not work. 

We have not ordered SKY Q. We are just a very baisc Sky customer.

Any further ideas form anyone? 

[Mark39]

When you tried the Planner Rebuild, did you get a 'diskless mode' error? If so, it looks like the hard disk has failed which means the box will need to be replaced. 

[BDH73]

Hi . No, I didn't. No messages at all, so I was hopeful / confident it would work.  But same issue.  I suspect my last resort is a full system reset, where I lose current recordings. But if there was any other final trick...

[Mark39]

I'd give a Planner Rebuild another go first. Failing that, yes, I'm afraid the next step would be a full System Reset.

[BDH73]

thank you. i did it twice. thrid time lucky then the nucleur option. 

cheers

[BDH73]

Hi. Could you confirm the steps to the best / most comprehensive full system reset? Thanks 

[Mark39]

Yes, the System Reset option from the same menu as the Planner Rebuild will do that. If it doesn't help let us know.

[BDH73]

Thank you.  That hasn't worked, and I have also reset via the hidden menu. That has cleared my planner, but I cannot record  / pause/ schedule recordings 

Could it be because I am not a Sky customer? I have the box from when I did subscribe. I don't anymore. But the box has worked properly for years, since I subscribed and since I stopped Iopped. 

Thanks 

[Mark39]

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@BDH73 wrote:

Could it be because I am not a Sky customer? I have the box from when I did subscribe. I don't anymore. But the box has worked properly for years, since I subscribed and since I stopped Iopped. 

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It's certainly a possibility. The recording/playback features are a paid-for add on - usually free when you have a TV subscription. It's very unusual, however, to have them indefinitely once you've cancelled. There used to be a stand alone Sky Plus subscription specifically for recording and playback only but I'm not sure that it's available any more. It's possible that Sky has finally have caught up with you and disabled the feature on your box!