Sky + playback and live pause stopped working

[Nikzzz]

Yesterday we had sky broadband fitted, I changed the network settings for both HD boxes. The HD box farthest away from the router was struggling to get WiFi. So I added a WiFi booster to solve this issue. But we can't now use the record, pause playback feature. We get an error message everytime.

(live pause is not available)

(Sky+ playback is not available)

All channels are working fine sports movies etc.

I've tried the online help with little success. We are upgrading to Sky Q but this won't be available to us for 3 more weeks, so I would like to use the Sky + features until we upgrade.

Our second HD box is working fine no issues.

Any suggestions ???

[Annie+UK]

Try a Planner Rebuild

See question Q02 in my Sky Plus F⋅A⋅Q

[Nikzzz]

I did try this yesterday with no luck, it's definitely the viewing card as I swapped them over and the card from the box that was working worked in the box that wasn't. And the card that wasn't working didn't work in the other box.

[Mark39]

@Nikzzz llooks like some of your viewing privileges have been removed from your Viewing Card. That appears to happen occasionally when a Sky Q order is placed.

You could try a New Install,  if you haven't already done that too, to see if it will update your Viewing Card. Otherwise you'll have to contact Sky.

[Nikzzz · Accepted solution]

Phoned Sky and they done something there end and they started working again.

[Mark39]

@Nikzzz good to hear. Sky will have updated your Viewing Card over the air.