My sky box is working however catch up TV, sky cinema and box sets are not. When I try to load the pages, I get an error message....there are no programmes of this type.
I have tried switching off and back on again, everything appears connected.
Posted by a Superuser, not a Sky employee. Find out more
Try a Planner rebuild:
For Sky Plus HD boxes (DRX890/DRX895) with the latest software try the following instructions:
• Press SERVICES on your Sky remote control • Go to Help • Select Sky+ Rebuild • Press SELECT (this will start the rebuild)
If the above does not work try the following (Note: the first 5 steps are better done whilst looking at the remote control as the feedback on screen can be confusing):
• Press SERVICES on your Sky remote control • Press 0 (very old boxes may need you to press 4 instead) • Press 0 • Press 1 • Press SELECT (You should now be in the hidden menu) • Press 7 (Sky+ Rebuild) • Press SELECT (An on-screen message will be displayed) • Press SELECT (this will start the rebuild)
The above and so much more can be found in my Sky Plus F⋅A⋅Q
