Sky not recording

[Kim19682]

Sky box not working . Says problem with hard drive and that I need sky q

[GD1]

---

@Kim19682 wrote:

Sky box not working . Says problem with hard drive and that I need sky q

---

@Kim19682  If you have Sky+HD and the box has failed Sky no longer supports this system your only option is to move to Sky Q

[Mark39]

@Kim19682 if the hard disk has failed, then your only option is to upgrade.

You could try rebuilding your Planner, and if that doesn't help, a full System Reset as described in Sky's help guide here. If neither resolves the problem, your box is beyond recovery, I'm afraid.

https://www.sky.com/help/sky-tv/sky-tv-plus/sky-plus-watching-sky-tv/sky-plus-recordings/articles/re...

[Daniel0210]

@Kim19682 

And if the box is toast don't be tempted to buy a second hand one. It won't work as you can't pair a viewing card to any other Sky+ / Sky+HD box that it wasn't paired to at the end of October 2024. 

You can still call Sky to discuss your options which will be upgrading to Sky Q or moving to Glass / Steam to continue to view Sky content through a Sky subscription.