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Discussion topic: Sky dish replacement

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This message was authored by: Anonymous

Sky dish replacement

Hello 

I think my sky dish may be broken and I'm not getting any signal on my sky + box, can I get an engineer out to have a look at this 

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This message was authored by: Daniel0210

Re: Sky dish replacement

Posted by a Superuser, not a Sky employee. Find out more

@Anonymous 

I'm afraid Sky no longer support Sky+ and Sky+HD set ups (where you've posted).

 

You'll need to employ a local satellite engineer at your own expense to; check / realign / repair / replace the dish, perhaps repair or replace the LNB if that's the problem, or check the cables for water ingress.

 

If you have Sky Protect cover through Domestic and General Insurance you can call them but a customer previously posted on here that they wouldn't send an engineer - but they did offer the customer £65 towards arranging one themselves.

 

The alternative is contacting Sky to upgrade to Sky Q or change to Glass / Stream.


▪️ I AM NOT A SKY EMPLOYEE ▪️
[I only provide help on the forum boards so Private/Direct Messaging is switched off]

▪️
Sky customer since 2001
with:
Sky Q | Sky Broadband | Sky Talk | Sky Mobile(s)
This message was authored by: Mark39

Re: Sky dish replacement

Posted by a Superuser, not a Sky employee. Find out more

@Anonymous not from Sky, I'm afraid, unless you have Sky Protect. They no longer provide engineer support for Sky+ systems. You would need to engage a local satellite engineer to take a look.

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