Sky catchup unusable

[Annie+UK]

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@Llwynypia wrote:

They're probably just trying/suggesting anything in the hope something works 🙄. I just can't follow the advice of the helpful people on this forum because I don't have DNS anywhere on my Network Settings unfortunately but I have sent a screenshot of my screen to the Sky Help Team on Facebook Messenger which they asked for. I now wait with baited breath to see what comes back to me. If anything does come back. 🤞

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If you have a Sky+HD box then follow the instructions in Q30 on my Sky Plus FAQ (link in my forum signature below)

[Mike19671]

Can't download any films or programmes 

keeps saying fail

[Mike19671]

Please help

[Carol182]

Talktalk 

[Annie+UK]

It's a known issue, talk to talk talk 🙂

[caesarome]

@Mike19671 

Have you followed the advice already posted here, especially the one in the post marked as the answer and the subsequent ones after that ?

[Patski]

Llwynypia - after you've pressed the green button do you have a purple button in the right of the screen? If so, press that and it should take you to where you need to be (I think) 🤞

[Llwynypia]

You're a star. Yes, now I see DNS but have forgotten what I have to do next 🙄

[Patski]

I entered 1.1.1.1 but some have entered 1.0.0.1, trial and error 😊

[Patski]

Look at post 213 by Wheat46 

[Llwynypia]

I've done that and now I have the following on my screen:

IP Address of this Sky box which I've entered

Subhet - I have no idea what numbers to enter for this

Gateway Router - Again, no idea what this is ether 

DNS - I'll enter either what Wheat suggested or what you entered

[BarryChall]

I spent two hours on a WhatsApp chat and couldn't get this resolved. Keep telling me I need a new box but everything else working. Left as complaint and advised them not only one with issue. Think the are trying to get us off Sky+ 

[Annie+UK]

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@Llwynypia wrote:

I've done that and now I have the following on my screen:

IP Address of this Sky box which I've entered

Subhet - I have no idea what numbers to enter for this

Gateway Router - Again, no idea what this is ether 

DNS - I'll enter either what Wheat suggested or what you entered

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Take a look at Q30 in the following link https://annieuk.ddns.net/sky-faq#q30b 

[Annie+UK]

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@BarryChall wrote:

I spent two hours on a WhatsApp chat and couldn't get this resolved. Keep telling me I need a new box but everything else working. Left as complaint and advised them not only one with issue. Think the are trying to get us off Sky+ 

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That's not the cast is it is not restricted to Skly+, Sky Q customers using Talk Talk broadband are also reporting the same issue

[Observer007]

I have the same problem as others, with Talktalk, Catch Up unable to load and not possible to record, it was working fine 2 days ago, I have tried resetting and reconecting my broadband to my Sky+HD box with no success.

Given the number of posts this is clearly a outside issue which most technically challenged customers would struggle to sort out, if indeed that is possible at all.

I still have a old HD Box due to a Sky engineer being unable to fit a SkyQ box this time last year, suggested he needed a 2 man team, very disappointing having set the day aside. My contract is up for renewal shortly, after 20+ years with Sky I am seriously considering  calling it a day, ever increasing prices  combined with poor customer service and issues like the aforementioned.

If any Sky employee or customer service department member reads this I would welcome a call or PM or email to discuss the situation.