Failed download

[BarryChall]

Hi, I'm having issues downloading anything on my Sky+ box. Everything else works fine. I've rebooted and done likewise to my router but to no avail. Sky can only offer me an upgrade to Sky+ which I don't want. They also transferred me through to Sky Protect and asked me to delete my several items off my planner to get to 30% storage, but to no avail. Help

[Annie+UK]

For changing your DNS settings on a Sky+ box, I forgot that my FAQ has the instructions, d'oh 🙂

See question Q30 in my Sky Plus F⋅A⋅Q

[Daniel0210]

@BarryChall 

Is your broadband with TalkTalk? 

[BarryChall]

Yes it is with Talk Talk. It's been fine up to this point.

[Daniel0210]

@BarryChall 

I have moved your post into the Sky+ thread discussing this. There's also a similar thread on the Sky Q board. Sky are aware of these issues.

[BarryChall]

I've read that discussion and it seems to not worked for that person. I have emailed Sky Ceo and am waiting for a response.

[BarryChall]

Sorry, forgot to say thanks. 😂

[Llwynypia]

I can't download programmes. I've gone into Services for n my Sky TV and it says Telephone Line not connected but my landline telephone is working absolutely fine and so is my broadband. Tjeee Sky Customer Service Agents say there's a problem that many customers are experiencing. Yet, when I go onto the Sky website, it says there are no issues. What's going on? 

[Shoeskid]

Hi,

I have read @Annie+UK message about changing the DNS setting on the network setting page of the Sky box, but I can't see where you would change it.

Please can someone explain?

Thanks,

Jackie

[Annie+UK]

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@Shoeskid wrote:

Hi,

I have read @Annie+UK message about changing the DNS setting on the network setting page of the Sky box, but I can't see where you would change it.

Please can someone explain?

Thanks,

Jackie

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Have you seen this post? https://helpforum.sky.com/t5/Sky/Sky-catchup-unusable/m-p/5098486#M161789

[Mark39]

@Shoeskid, @oj01's step by step instructions in their earlier post here may help you. 

[Mark39]

@Llwynypia this has nothing to do with your telephone service. Is your broadband service provided by TalkTalk?

[Shoeskid]

Thank you @@Annie+UK.

I have found your instructions, but they are a step too far for me! 😢

[Geering1993]

A Sky Employee has just posted on here and advised us against making those changes so I am gonna hold off for the time being. 

[Mark39]

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@Geering1993 wrote:

A Sky Employee has just posted on here and advised us against making those changes so I am gonna hold off for the time being. 

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That's not how I read Kev's post.