Downloads have stopped working over past few days. Have tried various "fixes" but no c

[SteveGGG]

Thanks.  Will report it to them as well.

[Daniel0210]

---

@JulieHickling wrote:

Need help immediately 

---

@JulieHickling 

As we are fellow customers here we reply when we can which isn't necessarily immediately. Expecting an immediate response is unrealistic. 

Is your broadband with TalkTalk by any chance? 

[GD1]

---

@JulieHickling wrote:

Need help immediately 

---

This is a customer led community, not a live chat or Sky customer services, your post will be replied when someone can.

[Patski]

Julie, we're all in the same boat here - unable to download from Catch Up etc but broadband working ok.  We've contacted Sky, Talktalk and tried to sort it out on here but what's a fix for one doesn't work for the rest.  We're awaiting some sort of acknowledgement from whoever is responsible but my patience is running thin.....

[Ralphie2]

When downloading a programme from catch up.it fail. Similarly  when using search facility it still fails

[SalfordDavid]

Can not download anything from our Sky + HD box on communal flats. Was working until Tuesday 

[caesarome]

@Ralphie2 

If you are a Talk Talk customer then see if what doing the post marked as the answer wshows to see if it works for you as it is for some.

[Mark39]

@Patski are you sure you completed the change of DNS server correctly? I would expect it to work for everyone. Follow the instructions in @oj01's post carefully.

[Mark39]

@SalfordDavid I've added your post to an existing thread on the same subject. I assume your ISP is TalkTalk? See the post marked as Answer for a workaround.

[Patski]

Mark, your post prompted me to go to Network for the umpteenth and final time, one last throw of the dice - on a whim I changed the DNS numbers from 1.0.0.1 to 1.1.1.1 and saved the change........   Woohoo!!!  Got everything back!!!  Downloading stuff I won't even watch just because I can 😄. Let's see how long this lasts 🙏🤞

[Mark39]

@Patski well done! GLad you've sorted it. 👍

[Annie+UK]

@Patski See it works when you get it right 🙂 You must have entered a wrong number before 😞

[KevNewMedia]

Hi Everyone

Thank you for bringing this problem to our attention.

We're sorry to hear about the problem and can advise that our support teams are aware of it and are investigating. Thank you for your patience whilst we investigate this problem.

Please note that the workarounds being discussed are not ones that we can ask you to do.

[Patski]

Annie, I've PM'd you and realise that of the two numbers you provided earlier, I'd keyed in the one that didn't work for me 🙄. Whenever there is a 50-50 chance, I'll pick the wrong one, but thank you!

[KayTee2]

Massive thanks to oj01 and Annie+UK for resolving our issue.

No ability to watch Castch Up or Download.  All existing downloads and current TV content fine and obvs all other devices working fine on Broadband and wifi connection.

We are in south England and in the Sky+ box and TalkTalk broadband boat.

Sky's "Help" pages were hopelessly circular - a bubble where issues don't exist or are not Sky related! 

But the combo of the pre-set 79.79.79.79 you mention and the suggestion to swap that to 1.1.1.1 has done the trick this afternoon.

Thank you