Sky catchup unusable

[Annie+UK]

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@Jaskate wrote:

Funnily enough I'm with TalkTalk as well but everything else in house works 20 odd devices

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No relivant as those 20 odd devices I guess are not trying to access Skys On Demand servers

Thats a bit like saying my broken light in the living room should work because all the other lights in the house work

[Patski]

Same here - very annoyed as I'm into Series 3 of Homeland and found this morning that episode 3 had 'Failed' - the rest is history.....

[Patski]

I'm in Sunderland so we're having problems all over...

[Annie+UK]

Anyone emailed viewerR@sky.uk (Viewer Relations Team) to report this?

[GeoffH]

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@Annie+UK wrote:

Had a quick check and navigating the Catch Up channels seems normal here the picture for each programme are populated at a reasonable speed

Internet via BT/EE and connected via Etherent with 73Mb download speed

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Annie, can you confirm that you are using Sky HD rather than Sky Q. There could well be a legacy system that the old HD systems are communicating with at Sky's end that has stopped working correctly.

Three HD users accessing via TalkTalk is not yet enough proof to lay the blame with them. A non-TalkTalk HD user replicating the problem would be good evidence it is not.

[Patski]

Not yet but if we all report this problem, surely they'll have to look into it?  Wish I knew the tech jargon to sound knowledgeable.....

[Annie+UK]

@GeoffH We have Sky+HD here and NOT a Sky Q system

[Jaskate]

The relevance I was trying to imply is that myself and other folk can still use broadband over WiFi on every other service 3 of us are on Talk Talk and it all started this morning I was fine yesterday use on demand at 7:00 am to download content yours is fine with BT/EE  over Ethernet , I'm actually going into loft tomorrow as I have a 10m cat5 cable up there somewhere, it may not be relevant to you but three of us have the exact same issue different parts of the country and by the way my lights are fine

old Scottish saying 'Don't try and tell you granny how to suck eggs'

enjoy your fantastic catchup service 👌

[Jaskate]

Park who provides your internet ?

[GeoffH]

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@Annie+UK wrote:

Anyone emailed viewerR@sky.uk (Viewer Relations Team) to report this?

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I have just sent them this:

Hi,

A small number of customers have started having problems downloading content starting 23rd September 2025:  https://helpforum.sky.com/t5/Sky/Sky-catchup-unusable/td-p/5095700

I’m GeoffH in that conversation. Are you aware of any problems with Catchup on the older HD (non-Q) boxes?

Thanks in advance,

Geoff 

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[Patski]

I've just sent an email too...🤞🤞🤞

[Patski]

I've had an acknowledgement to my email from Sky - automated so they'll get back in 3 days 😬

[Patski]

Incidentally, I've just had a look at Down Detector for Talk talk - the internet outages map makes interesting viewing.....

[DavidO1948]

I'm having the same issues as everyone else, also on Talktalk but Sky Q box here. Very frustrating.

[Jaskate]

So are you Talk Talk ? If so we all are thus fat