Sky+ box viewing card error

[Bry3755]

On Sky+ I have the message 'viewing card not authorised, insert new viewing card'. The only information I can find on this is linked to an upgrade to Sky Q which I have not requested and do not want. Turned the box off and back on, no difference. Tried taking the card out, giving it a clean and put it back but no joy. Anyone have any ideas ?

[Annie+UK]

Try performing a New Install

See question Q21 in my Sky Plus F⋅A⋅Q

Additional help with your viewing card can be found here

[ClaireIreland]

I have the same problem. Its going on a while. At first it was just hard disk error and now it's viewing card problem. I think Sky are doing it on purpose to push me to upgrade. I have 2 boxes. This is the main one. 

[Annie+UK]

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@ClaireIreland wrote:

I have the same problem. Its going on a while. At first it was just hard disk error and now it's viewing card problem. I think Sky are doing it on purpose to push me to upgrade. I have 2 boxes. This is the main one. 

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No they are not 🙄 If Sky wanted to force people to upgrade they would not do it covertly as OFCOM would not be amused and most likely heavily fine them

Sky+ boxes are getting on a bit and will fail sooner than later due to their age

[ClaireIreland]

My other box is working no problem. 

[Annie+UK]

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@ClaireIreland wrote:

My other box is working no problem. 

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?????????????? I'm not sure what your point is

[ClaireIreland]

Do you work for Sky? A lot of people have the same issue

[Annie+UK]

Sorry does your screenreader not pick up the "Posted by a Superuser, not a Sky employee. Find out more" line displayed on every one of my posts

Please clarify "a lot of peple"?

[Mark39]

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@ClaireIreland wrote:

Do you work for Sky? A lot of people have the same issue

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Two, anyway.🙂