Sky + box stopped working

[Keith821]

Our broadband and sky tv are on an old package, our sky plus box has just stopped working as well, I want options to upgrade but the offer I was presented was more expensive than if I was a new customer, I have been with sky for 14 years so hopefully you can do something for me. 

[Annie+UK]

This forum is primarily customer-to-customer help, you're not talking to Sky support

Use the following link for contacting Sky: CONTACT

A phone number is given on a link on the page linked to below (click on the "Need more help?" drop down):

There is also Sky's How can we help? page
(make sure the correct country is selected at the bottom of the page)

[Mark39]

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@Keith821 wrote:

Our broadband and sky tv are on an old package, our sky plus box has just stopped working as well, I want options to upgrade but the offer I was presented was more expensive than if I was a new customer, I have been with sky for 14 years so hopefully you can do something for me. 

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You're not a new customer, so you won't get new customer prices.