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Discussion topic: Sky box not working

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This message was authored by: TeriK

Message posted on ‎08 Nov 2025 01:27 PM

Sky box not working

That's it, it ain't working and sky won't answer 

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Avatar for Daniel0210
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This message was authored by: Daniel0210

Message posted on ‎08 Nov 2025 01:30 PM

Re: Sky box not working

Posted by a Superuser, not a Sky employee. Find out more
@TeriK wrote:

it ain't working 

@TeriK 

A lot more info needed for anyone to advise. 


▪️I AM NOT A SKY EMPLOYEE (undercover or otherwise)▪️
NOTE: I only provide help on the forum boards so Direct Messaging is switched off
▫️
Sky customer since 2001
with:
Sky Q | Sky Superfast Broadband | Sky Talk | Sky Mobile
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Message posted on ‎08 Nov 2025 01:30 PM - last edited: ‎08 Nov 2025 01:51 PM

Re: Sky box not working

Posted by a Superuser, not a Sky employee. Find out more

@TeriK  If you have a Sky+HD box Sky no longer support these.

Like you I'm a customer here, Sky Employees are clearly identified as such.
43" Glass TV & Puck Whole Home
Please note I only provide help on the main forums and not via PM, PM's are switched off.




Samsung 75" 4K TV, Sky Glass Gen 2 55", Sky Stream, EE FTTC Broadband, Three 5G Broadband (Backup), Sony 7.1 AV Receiver, Technisat MultiSat receiver.
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This message was authored by: TeriK

Message posted on ‎08 Nov 2025 01:32 PM

Re: Sky box not working

Light on Sky+HD box not illuminating. 

TV is ok but no Sky channels received.

Message says "weak or no signal" 

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Message posted on ‎08 Nov 2025 01:34 PM

Re: Sky box not working

Everything worked ok up to midday Friday 

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Message posted on ‎08 Nov 2025 01:35 PM

Re: Sky box not working

Posted by a Superuser, not a Sky employee. Find out more

@TeriK  If your TV is showing "weak or no signal" that is your TV looking at the inbuilt tuner and can't see a Freeview signal

 

You need to scroll through the TV inputs to locate the one the Sky+HD box uses.

Like you I'm a customer here, Sky Employees are clearly identified as such.
43" Glass TV & Puck Whole Home
Please note I only provide help on the main forums and not via PM, PM's are switched off.




Samsung 75" 4K TV, Sky Glass Gen 2 55", Sky Stream, EE FTTC Broadband, Three 5G Broadband (Backup), Sony 7.1 AV Receiver, Technisat MultiSat receiver.
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Message posted on ‎08 Nov 2025 01:44 PM

Re: Sky box not working

Sorted for now. 

Thanks ever so much.

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This message was authored by: Daniel0210

Message posted on ‎08 Nov 2025 01:45 PM

Re: Sky box not working

Posted by a Superuser, not a Sky employee. Find out more

@GD1 

Tagged in error. 


▪️I AM NOT A SKY EMPLOYEE (undercover or otherwise)▪️
NOTE: I only provide help on the forum boards so Direct Messaging is switched off
▫️
Sky customer since 2001
with:
Sky Q | Sky Superfast Broadband | Sky Talk | Sky Mobile
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Message posted on ‎08 Nov 2025 01:45 PM

Re: Sky box not working

Posted by a Superuser, not a Sky employee. Find out more
@TeriK wrote:

Light on Sky+HD box not illuminating. 

 

You mean the power LED on the front panel? Check the fuse and try a different power socket. If neither resolves it, I'm afraid your Sky box has probably expired. You can't use a replacement Sky+ box, so you woud need to talk to Sky about upgrading.

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This message was authored by: GD1

Message posted on ‎08 Nov 2025 01:52 PM

Re: Sky box not working

Posted by a Superuser, not a Sky employee. Find out more
@Daniel0210 wrote:

@GD1 

Tagged in error. 

Corrected 🙂

Like you I'm a customer here, Sky Employees are clearly identified as such.
43" Glass TV & Puck Whole Home
Please note I only provide help on the main forums and not via PM, PM's are switched off.




Samsung 75" 4K TV, Sky Glass Gen 2 55", Sky Stream, EE FTTC Broadband, Three 5G Broadband (Backup), Sony 7.1 AV Receiver, Technisat MultiSat receiver.
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