Sky Hub Ethernet ports faulty

[JasonSS0]

Last week, my Sky+ box started reporting an "issue with broadband connection".

At the same thing the other device plugged into the Sky Hub ethernet ports (a Tp-link wifi router) started having severe, intermittent connection issues. I believe there may be a fault with the ethernet ports. There is no problem with the Wifi.

Looking at the lights on the ethernet ports itself, each connected port has a steady amber light and a flashing green one. Is this as expected? Shouldn't the amber one be blinking if data is being transferred? 

[cookiemonsteruk]

@JasonSS0 

Have a read below the solid light indicates the speed of connection the flashing green one means data is being transferred

https://meldcx.zendesk.com/hc/en-us/articles/360001322616-What-do-the-LED-lights-mean-on-an-Ethernet...

[cookiemonsteruk]

@JasonSS0 

Ie your connection is gigabit and data is transferring

[cookiemonsteruk]

@JasonSS0 

What model of tp link router do you have?

[JasonSS0]

thanks @cookiemonsteruk . So it looks like the ports believe data is going back and forth, but according the Sky+ box there is an issue.

In the  Network Settings of the Sky+ box it is also all reported OK. 

What could be preventing the Sky Hub and Sky + box from communicating?

[JasonSS0]

@cookiemonsteruk I have the TP link Archer A-7 (AC1750)

[cookiemonsteruk]

@JasonSS0 

Take a look at the tp link settings ie if operating mode is wifi router switch to access point mode

[JasonSS0]

Thanks @cookiemonsteruk 

Any thoughts about what could be stopping the sky+ box from connecting?

[cookiemonsteruk]

@JasonSS0 

Not too sure. If the tp is set to wifi router that introduces double nat.  Also if sky q is anything to go by it may have a preference to a direct ethernet connection to be hub. I will transfer to sky+ hd forum as i believe its the lan connection between sky + hd and the tp

[JasonSS0]

thanks, @cookiemonsteruk 

I think there may have been a misunderstanding, The Sky+ box is connected via ethernet to the Sky Hub. NOT the TPLink. The TP Link is completely off the network now.