Sky + HD

[sue203]

Sky froze, turned on and off, now saying Me now TV Unavailable No Satellite Signal. On checking signal both Lock Indicators say not locked, Network ID says Null

[Annie+UK]

Turn it off at the mains for at least five minutes, though it sounds like the LNB on the dish may have fried 😞

Please Note: Sky+ is now a legacy/obsolete service that Sky are replacing with their newer services: Sky Glass, Sky Stream and Sky Q (Satellite TV is approaching end of life so is not a long term solution)

[Daniel0210]

@sue203 

If it is a dish or LNB issue, Sky no longer support Sky+ and Sky+HD. You'll need to employ a local satellite engineer at your own expense to check/repair/replace it.

If you have Sky Protect insurance through Domestic and General Insurance you can call them but a recent post suggested they wouldn't send an engineer - but did offer the customer £65towards arranging one themselves.

The alternative is contacting Sky to upgrade to Sky Q (where any dish issues will be addressed or change to Glass / Stream.