Sky+HD not working

[Danielle1351]

One of my Sky+HD boxes doesn't work and the other one is perfect. I need help. I've restarted a few times checked the cables but nothing. The Sky icon has now disappeared from my tv lineup as well

[caesarome]

@Danielle1351 

When you say it doesn't work what is happening so if you see an onscreen message what does it say ?

[Danielle1351]

If it gets to it the message is "your sky+HD in not working......"

and I've followed all the steps but it makes no sense because I have 2 boxes and 2 tvs and one works perfectly and the other one doesn't 

[Mark39]

@Danielle1351 are you sure that's the exact message? I don't recognise it as a Sky+HD error message.

[Danielle1351]

Your Sky+HD isn't getting a satellite signal.....

to find out more go to Sky.com/nosignal"

ive done EVERYTHING possible but even the icon of Sky has gone off my TV 🤔

[Annie+UK]

See question Q23 in my Sky Plus F⋅A⋅Q for No Satellite Signal

"No Satellite Signal" is an error generated by your Sky box, it has nothing to do with broadband (Internet connectivity) and usually indicates an issue with one or more of the following

• The Dish is misaligned (not all transponders are getting through, thus some channels may be affected and others not)
• The Tuners in the sky box
• The input sockets on the Sky box
• The plugs on the cables
• The cables themselves
• The Sockets on the dishes LNB
• The dishes LNB has gone faulty for the connections the box is using
• You have plugged your Sky+ box into a dish that is only compatible with Sky Q

Please Note: Sky+ is now a legacy/obsolete service that Sky are replacing with their newer services: Sky Glass and/or Sky Stream

You may have to call out a local satellite installer ( at your own expense ), unless you already have Sky Protect insurance, to check/fix your system, another option is to move to Sky Glass and/or Sky Stream (self-install, no engineer required)

Further help: https://www.sky.com/help/articles/sky-tv-no-satellite-signal-sky-plus-error-message-broken-image

[Mark39]

@Danielle1351 as you have one box working ok (assuming it's connected to the same dish) the cause of the satellite signal problem, from the possibilities @Annie+UK listed, is most likely to be a cabling or LNB issue, or less likely a Sky box problem.