Sky HD not working

[Radar3003]

Sky HD not working just says " it is inisalising " checked and found complete loss of signal. Is it worth getting repaired or update to SKY Q. If upgrade is the answer will SKY replace free of charge?

[TimmyBGood · Accepted solution]

@Radar3003 

Sky won't now send an installer to look at a dish connected to a Sky+ / Sky+ HD box unless the address is covered by Sky Protect insurance.  You'd have to pay a local independent installer for that.

Q is 'free' in the sense of no up-front fee: Sky will always try to upsell the content bundle and so charge more each month.

[nigea99]

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@Radar3003 wrote:

Sky HD not working just says " it is inisalising " checked and found complete loss of signal. Is it worth getting repaired or update to SKY Q. If upgrade is the answer will SKY replace free of charge?

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hi @Radar3003 

You may wish to read some notes I have made for people considering switching from SKY +/HD to SKY Q

SKY +/HD to SKY Q 

[oj01]

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@Radar3003 wrote:

Sky HD not working just says " it is inisalising " checked and found complete loss of signal. Is it worth getting repaired or update to SKY Q. If upgrade is the answer will SKY replace free of charge?

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The chances are that it's a Dish, LNB or cabling issue rather than the box itself.