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Discussion topic: Sky HD not working

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Radar3003
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Sky HD not working

‎11 Jun 2024 07:47 AM

Sky HD not working just says " it is inisalising " checked and found complete loss of signal. Is it worth getting repaired or update to SKY Q. If upgrade is the answer will SKY replace free of charge?

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TimmyBGood
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Re: Sky HD not working

‎11 Jun 2024 08:25 AM

Posted by a Superuser, not a Sky employee. Find out more

@Radar3003 

 

Sky won't now send an installer to look at a dish connected to a Sky+ / Sky+ HD box unless the address is covered by Sky Protect insurance.  You'd have to pay a local independent installer for that.

 

Q is 'free' in the sense of no up-front fee: Sky will always try to upsell the content bundle and so charge more each month.

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Sky Glass 55" (on ethernet) & two Stream Pucks (one ethernet / one WiFi)
BT Halo 3+ Ultrafast FTTP (500Mbs), BT Smart Hub 2

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TimmyBGood
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Superuser
This message was authored by TimmyBGood This message was authored by: TimmyBGood Answer

Re: Sky HD not working

‎11 Jun 2024 08:25 AM

Posted by a Superuser, not a Sky employee. Find out more

@Radar3003 

 

Sky won't now send an installer to look at a dish connected to a Sky+ / Sky+ HD box unless the address is covered by Sky Protect insurance.  You'd have to pay a local independent installer for that.

 

Q is 'free' in the sense of no up-front fee: Sky will always try to upsell the content bundle and so charge more each month.

* * * * * * *

Sky Glass 55" (on ethernet) & two Stream Pucks (one ethernet / one WiFi)
BT Halo 3+ Ultrafast FTTP (500Mbs), BT Smart Hub 2
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nigea99
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Superuser
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Re: Sky HD not working

‎11 Jun 2024 01:48 PM

Posted by a Superuser, not a Sky employee. Find out more
@Radar3003 wrote:

Sky HD not working just says " it is inisalising " checked and found complete loss of signal. Is it worth getting repaired or update to SKY Q. If upgrade is the answer will SKY replace free of charge?

hi @Radar3003 

 

You may wish to read some notes I have made for people considering switching from SKY +/HD to SKY Q

SKY +/HD to SKY Q 

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oj01
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Re: Sky HD not working

‎11 Jun 2024 05:38 PM

Posted by a Superuser, not a Sky employee. Find out more
@Radar3003 wrote:

Sky HD not working just says " it is inisalising " checked and found complete loss of signal. Is it worth getting repaired or update to SKY Q. If upgrade is the answer will SKY replace free of charge?

The chances are that it's a Dish, LNB or cabling issue rather than the box itself. 


Sky Community Forum SuperUser
Former Sky+HD Beta Tester
Sky Signature, Sky Sports, Sky HD, Sky Mobile
Member Of The Community Since 2011
Staying on Sky+HD until Sky force me off
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