Sky + HD box stuck amber light

[Mr+M+Cole]

My sky + box froze yesterday. So I did the usual switch it off wait 4 minutes.  But now it's stuck on the amber light... I've been through step by step guide online and nothing works. I'm not insured either and when calling it says I'm not priority. if it can't be fixed I basically have a £77 month subscription I can't use...  

can anybody help me out? I have children at home who can't go out. We can go out. We are all in this together. And I think it's disgusting sky is leaving its customers out to dry like this. 

[Mark39]

Try Sky's help here; https://www.sky.com/help/diagnostics/sky-box-stuck-on-standby/sky-box-stuck-on-standby

[Mr+M+Cole]

Iive already done this!!!! Said that in OG post. Well this is literally no help at all. 

[Mark39]

You're welcome. You're speaking to other customers here, so try to be polite.

[Mr+M+Cole]

I made it clear in the first post I had tried that. So you posting that isn't exactly helping me. Sorry if I have come across as rude. But sky have no intentions of helping me. So as you can imagine I'm not really on the mood. I pay like everyone else a lot money and no help. Thank you. 

[jsmith123]

  The other thing you could try would be a reformat, if successful it would delete all recordings from the box.  Assuming you have a hd plus box 

You switch it off at the wall

Hold down the left and right arrows on the top of box,

While holding arrows switch power back on at wall

Keep arrows held, might take two to three minutes before recording circle lights up.

You then let go arrows, press select button on top of box light should spin anti clockwise, leave 10 minutes to complete, before turning back on with sky button.  

[Mr+M+Cole]

Thank you very much! I'll give it a go. 😊😊

[Ph7029]

I have not been able to access my on demand services for months now, i have tried everything, the sky advisor sent me a new viewing card which I received today, but still no on demand. I don't have sky broadband, my broadband is provided by Origin. The broadband seems to be working OK, so i cannot understand why I can't access on demand. I have a green light on the sky+ bow, but there is also an Amber light as well. Would this have something to do with it?. 

[Mr+M+Cole]

Sometimes it takes a few hours for the on demand to work. When did you receive the card? 

[Ph7029]

I recieved the new card yesterday, but the light was on when the old card was in aswell, thankyou very much for replying, I've had this problem for months, and nobody at sky seems to know what to do  about it. 

[raygee]

Did what was suggested work? You never replied to let us know!

[Mark39]

@raygee it's unclear who you're asking, but as the post before yours is more than six months old, I imagine the problem has been resolved one way or another!

[raygee]

Apologies, I was trying to reply to MR+M+COLE who posted that his sky box was stuck and seemed very angry when suggestions weren't exactly as he wanted. He then didn't reply when a suggestion as to how to fix it was made. I have the same problem and have tried the various suggested methods and they havent worked. I wondered if he had managed to get it to work. 
No matter, I'll try contacting Sky but can see me losing all my recordings and getting a new box. 😩

[Mark39]

No apology needed 🙂

If you've tried a forced software update to no avail, then it does look like your box has failed. The one thing left you could try would be a front panel reset as described in the link, which might get the box working again, but it will delete all your recordings etc. If not, you're right, you'll need a replacement box. There's no new Sky+ boxes, the last ones being  manufactured in 2015/2016, but there are plenty of used boxes on ebay etc. Just look for a DRX890 or DRX895 with a W or WL suffix (DRX890WL etc) as they're the most recent. Failing that, you might get a deal on upgrading to Sky Q..

..https://www.sky.com/help/articles/sky-box-is-initialising#need-a-hand

[raygee]

Many thanks for your reply. I've tried the front panel reset and that didn't work. Weve been told there is a health and safety issue with our property ( god knows what, the dish is on the back, ground floor of the house!) and until the health and safety issue gets lifted  (Sky are apparently reviewing it, which will take 48 hours..)  sky won't visit! I naively wasn't aware I could just buy a box off eBay and connect it, it's not something I've ever thought of. Presumably I put our viewing card in it and that would be it sorted?!