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Discussion topic: Sky HD box stopped working

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This message was authored by: Alex19601

Sky HD box stopped working

Friday evening we were watching a recorded concert on planner when the programme suddenly went off and couldn't get the HD box working. Did the usual reboot; switched off at the wall etc. The light at the front of the box comes up red, but won't go to green and just flashes red. 
left the system powered off overnight to see if that helped, but exactly the same. Can now only use the tv on freesat and no access to Sky or the planner

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This message was authored by: Annie+UK

Re: Sky HD box stopped working

Posted by a Superuser, not a Sky employee. Find out more

Constant flashing red power LED usually means a broken power supply

 

Please Note: Sky+ is now a legacy/obsolete service that Sky are replacing with their newer services: Sky Glass, and/or Sky Stream.

 

Satellite TV is on its last legs and is being replaced due to the lack of any new satellites being launched to replace the existing ones that are at the end of their service

I am NeurodivergentMy Sky FAQs ( Glass, Stream, Go & Plus )
This message was authored by: GD1

Re: Sky HD box stopped working

Posted by a Superuser, not a Sky employee. Find out more

@Alex19601  Your duplicate thread has been removed, you already raised this one, creating duplicate threads causes not only confusion but duplicate replies.

Like you I'm a customer here, Sky Employees are clearly identified as such.
43" Glass TV & Puck Whole Home
Please note I only provide help on the main forums and not via PM, PM's are switched off.




Samsung 75" 4K TV (Satellites 28E,19E & 13E), Sky Glass Gen 2 55", Sky Stream, Sky 1Gig FTTP Broadband, Three 5G Broadband (Backup), Sony 7.1 AV Receiver, Technisat MultiSat receiver.
This message was authored by: Mark39

Re: Sky HD box stopped working

Posted by a Superuser, not a Sky employee. Find out more

@Alex19601 the power supply circuitry in the box has failed, as @Annie+UK posted. You might be able to find a specialist technician to repair it if you're averse to swapping to Sky Q or Sky Stream. Various specialists used to provide a kit of parts to repair the failed circuit board, though I suspect they're long since discontinued - but it does indicate that the knowledge is out there to repair Sky+ boxes.

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