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Discussion topic: Sky +HD Box Won't contact to online services

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This message was authored by 55552555 This message was authored by: 55552555

Sky +HD Box Won't contact to online services

OnDemand service has pretty much refused to work.  My Sky subscription is correct, had no issues for years  I Am with Sky Broadband, My Sky+ HD box is connected,  So it tells me, Via Lan Cable  When I remove the cable the box lets me know   I can get all the channels record etc  But try downloading via catch up is virtually impossible it almost impossible to connect to any of the services   If  I get a service and set of the download it is so slow it can take hours to download or just fails this has been going on for months now   I  have tried all the standard tricks no joy.  For a  while, I could use the sky + app and set off a download from there to my box but now it says searching for the HD box.  

I have wondered if  My Sky HD  Box has  had it    I have had it  for very many  years  ( I Have tried  but SKY Q is  not an option for  me,  Health and  safety issues mean I am stuck with this old technology)

 

Does anyone have thoughts on this 


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This message was authored by Mr+Flibbles+86 This message was authored by: Mr+Flibbles+86 Answer

Re: Sky +HD Box Won't contact to online services

Posted by a Sky employee

UPDATE - Issue was resolved with a factory reset

View this Answer within the discussion

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This message was authored by Mr+Flibbles+86 This message was authored by: Mr+Flibbles+86 Answer

Re: Sky +HD Box Won't contact to online services

Posted by a Sky employee

UPDATE - Issue was resolved with a factory reset

This message was authored by REO1978 This message was authored by: REO1978

Re: Sky +HD Box Won't contact to online services

It worked a treatment thank you 

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