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Discussion topic: Signal disappeared

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This message was authored by: Jezza5

Signal disappeared

Was working fine in morning but In afternoon nothing. Says sky+ isn't getting a satellite signal . Sky can't help ? 

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This message was authored by: Daniel0210

Re: Signal disappeared

Posted by a Superuser, not a Sky employee. Find out more

@Jezza5 wrote:

Sky can't help ? 


@Jezza5 

Correct. No satellite signal it's almost certainly a dish misalignment. Sky no longer support Sky+ and Sky+HD, but if you have Sky Protect through Domestic and General Insurance you can call them to arrange an engineer, otherwise you'll need to employ a local satellite engineer at your own expense to check it (or contact Sky to upgrade to Sky Q or change to Glass / Stream).


▪️I AM NOT A SKY EMPLOYEE (undercover or otherwise) ▪️
Sky customer since 2001
with: Sky Q | Sky Superfast Broadband | Sky Talk | Sky Mobile
NOTE: I only provide help on the forums and NOT via PM
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