Sending equipment back

[Stephaniemc1]

Packaging not big enough to send equipment back

[Mark39]

@Stephaniemc1 you can use your own: https://www.sky.com/help/articles/return-or-recycle-sky-equipment

It's not Sky+ equipment (the forum you've posted in) you've been asked to return.

[Daniel0210]

@Stephaniemc1 
Sky+ boxes are not loaned so don't need returning.

If you’ve successfully cancelled Sky should send out returns packaging (to the address where the account was active) near the end of any cancellation period (which is 14 days for broadband and 31 days for Sky Q) for any loaned equipment they are expecting back.

NOTE: Posts on here suggest in some cases Sky are not requesting the return of some Sky Q boxes (check with them if you’re unsure).

Keep your proof of posting safe and indefinitely and if you use Royal Mail’s collect from home service, keep a record of the tracking number.