Second sky box not working

[Janet59]

We are waiting for Sky Q to be fitted. 
It looks like our second box has been disconnected. The following message is given

Top picks only available with an active Sky Tv Subscription. 
please can you look into this and make sure that the second box is connected. 
thank you 

[Annie+UK]

This forum is primarily customer-to-customer help

Use the following link for contacting Sky: CONTACT

A phone number is given on a link on the page linked to below (click on the "Need more help?" drop down):

There is also Sky's How can we help? page
(make sure the correct country is selected at the bottom of the page)

[Mark39]

Can you view channel 106 on the second box?

[Janet59]

No we can't view that channel

[Mark39]

@Janet59 you could report it to Sky. They have in the past been able to send a signal to the affected box's Viewing Card (so check the number) to reinstate your viewing. However, I'm mindful that another poster has reported the same issue, so it might be some sort of policy decision.

[nigea99]

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@Janet59 wrote:

We are waiting for Sky Q to be fitted. 
It looks like our second box has been disconnected. The following message is given

Top picks only available with an active Sky Tv Subscription. 
please can you look into this and make sure that the second box is connected. 
thank you 

---

hi @Janet59 

If you have agreed to switch to SKY Q then, unfortunately,  we have seen ( & continue to see) customers with Multirrom, that their secondary boxes seem to be switched off as soon as the switch is done on the account

Please  see my reply to another customer here:

SKY Multiroom box switched off